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Post by cadbet13 on Mar 30, 2016 9:39:54 GMT -4
I just cancelled Bates and went with Infinity Recycling. Any company that treats their customers like Bates does will not get my business. I do more recycling than trash so Infinity will suffice my needs. I will just drop off my trash at the dump every few weeks. I have been trying to call Bates to complain about not picking up my recycling AGAIN and their phones have been disconnected. I e-mailed them also but no replies. Their customer service is the worse I have dealt with.
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motif
New Member
Posts: 3
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Post by motif on Mar 30, 2016 11:21:47 GMT -4
I may do the same. Bates will not communicate with me at all. I don't want to deal with them anymore at this point.
Has anyone used infinity recycling? They answer the phone and reply to emails so that’s a good start.
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Post by cadbet13 on Mar 30, 2016 12:13:26 GMT -4
Well I decided to go with Infinity Recycling and not worry about the trash. I have more recycling than trash anyway, I will just go to the dump when needed. I would not even entertain having Bates Trash again. They never would pick up the recycling when they were supposed to, customer service is really bad, and you can't trust their word. Sorry for the reprint. First post.......
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Post by infinityrecycling on Mar 30, 2016 14:41:32 GMT -4
Hello Folks. I just spoke to the owner of one of the trash companies we deal with and he said that he, in fact, does have plans to expand to the Stevensville area in the near future! Casey Johnson is a polite young man with a strong work ethic. We are two separate companies, but do recommend CJ's Trash Service to our customers as well as We're Talking Trash (Donnie Sparks), although I don't believe the latter provides service to your area. In the meantime, we are offering a special referral incentive for those of you that live in neighborhoods we do not currently provide service to. We need a minimum of 4 households to expand to a new area. We are offering 1 free month of service (added to the end of your subscription) for each person that signs up using your name as a referral. They can sign up online, by email, mail or phone - just make sure they give the referral name to get your free month! Infinity Recycling, Inc.
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Post by infinityrecycling on Apr 21, 2016 14:28:37 GMT -4
Hi all, I was just checking back to see if there were any new comments or questions. I wanted to add to my previous post that we are already providing service on Rt 8 and Love Point Rd so we are happy to take any new customers in those areas. The only area we would need 4 new household to expand to are outside that area, for example Cox Neck Rd neigborhoods.
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Post by islander628 on May 1, 2016 19:33:37 GMT -4
I've had Chesapeake Trash for years and have had no issues. Chesapeake even matched Bates when they lowered their price some, all you have to do is ask.
Chesapeake will also haul an extra can of trash if you fill your main one. They will take your bag of grass clippings too if you sit it next to the can.
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Post by dwnthehatch on May 9, 2016 21:06:59 GMT -4
They didn't pick up trash in Bay City or on Rt8 again. I was initially impressed to see their truck picking up recycling before 8am. Unfortunately they never came back for the rest of the trash.
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Post by Frank on May 11, 2016 9:59:25 GMT -4
Bates did not pick up my recycles again. After reading some of the remarks about Bates customer service, my expectations were low. I called yesterday morning and they sent a truck out to pick it up yesterday afternoon. I was impressed.
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Post by Frank on May 11, 2016 11:09:26 GMT -4
Found this in my stuff at home if anyone needs it. The letter dated 2/16/16 says the yellow highlighted weeks are recycle weeks.
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chux
New Member
Posts: 31
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Post by chux on May 26, 2016 13:05:09 GMT -4
Bates added $20 to our bill from Eastern Shore even though we had the shore saver coupon from before the buyout. I've called almost daily for 2 weeks and can't get through, literally the worst service I've ever had.
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chux
New Member
Posts: 31
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Post by chux on May 31, 2016 18:16:54 GMT -4
Awesome. Bates didn't pick up Trash or Recycling on Dominion.
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Post by pineapple head on May 31, 2016 20:10:23 GMT -4
Awesome. Bates didn't pick up Trash or Recycling on Dominion. They sent an email today that pickup is delayed a day this week due to yesterday's holiday. This is normal for them other than the late notice, but your trash should get picked up tomorrow.
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Post by overboost44 on May 31, 2016 21:09:39 GMT -4
They didn't pick up ours at all. Today is a day behind and was supposed to be the pick up day.
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Post by constructr on Jun 1, 2016 6:30:27 GMT -4
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Post by Frank on Jun 1, 2016 8:13:59 GMT -4
Bates picked my trash yesterday (Kent Island Estates) after receiving an email yesterday our Monday service would be delayed one day due to the holiday. Thankful I left my trash out front. My neighbor had already put his can away. Recycling is next week. Getting a little disappointed with their service. So today, I come in to work and there are two Bates dumpsters on the lot. I guess DC Government switched to Bates. God help us!
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Post by hohmar01 on Jun 7, 2016 16:32:23 GMT -4
Bates was supposed to come yesterday to service Bay City, it's now Tuesday evening and they still haven't come, what the heck?
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Post by constructr on Jun 8, 2016 6:47:33 GMT -4
They were also supposed to service Bennett Point yesterday and didn't show up. Total scumbags............
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Post by locolocal on Jun 20, 2016 16:29:51 GMT -4
I am glad it's not just me regarding Bates and their awful service! Ever since we got that new "schedule" for recycling weeks it's been a pick and choose if they want to pick up. I have had several times where it's a yellow week and no pick up. I then think maybe I was wrong on the week and put out on a green week. No pick up. I have called several times and when they ask what city, I get immediately transferred to a voice mail to leave a message. Which I have done several times now and not ONE call back. I have emailed them too with no response. Horrible customer service. I got their recent bill for billing cycle starting July until Oct and was going to put in mail and decided to hold off. I want to see if they come today to pick up. It's 4:30pm with no trash or recycling pick up so far.....and it's a yellow week. This recycling is from last yellow week where they just decided to not pick up. It's a shame because my bin is full so I am now left with having to trash anything I can recycle since there is no room.:-(
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Post by Frank on Jun 21, 2016 8:16:47 GMT -4
I think I'm getting close to my threshold of pain. No trash pickup and no recycling pickup again. Stuff is sticking out of the trash cans. Who else is getting serviced by another company in south Kent Island? How is the reliability and how much $$? Thanks.
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Post by constructr on Jun 21, 2016 12:39:19 GMT -4
You might be lucky Frank.
You should see the mess they left at my house today. I called them and told them if it's still there when I get home, I'm putting it in a bag and will be depositing it in the lobby of their main office tomorrow!!
Along with a bill!
Additionally, they fired Jason. He was the ONLY guy I could get any sort of information/response from. Bunch of PG County morons!!!
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Post by Frank on Jun 21, 2016 13:01:18 GMT -4
I just spoke to bates. They are picking up Monday trash and recyclables today. They said they were shorthanded and couldn't finish the route yesterday. We'll see.
I know how you feel constructr. My neighbor says he's loading his overfull trash cans in his pickup and dropping them off at Bates.
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Post by locolocal on Jun 21, 2016 19:17:51 GMT -4
Mondays trash pick up came today. Just trash though...recycling is still out there waiting and hoping. It's been four weeks since they picked up recycling. Yesterday afternoon on my home I saw both trucks pulling out of a street...the street next to me...on to route 8. I was hopeful they picked up my stuff. NOPE. Just trash today. I have emailed and call and no one responds. I wish I could actually talk to a person!
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Post by truevet on Jun 22, 2016 21:08:57 GMT -4
I actually talked to a person yesterday, I stayed on hold for quite some time but had the patience to do so. I expressed my concern with how the recycling bins were not being picked up. The gentleman on the phone explained to me that when Bates bought Eastern Shore Waste Co. They also kept the Eastern Shore route manager too. Needless to say the manager was not doing his job efficiently, so he was fired. The representative also explained to me that Bates BBB rating was 4.8 and has lowered to 1.4. He is aware that Bates is being hammered on the forums as well. There is a new route manager now so hopefully service will improve.
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Post by overboost44 on Jun 22, 2016 22:48:13 GMT -4
That is good news ^ Tough to get good help these days. I still have hope for them.
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Post by constructr on Jun 23, 2016 6:45:09 GMT -4
I actually talked to a person yesterday, I stayed on hold for quite some time but had the patience to do so. I expressed my concern with how the recycling bins were not being picked up. The gentleman on the phone explained to me that when Bates bought Eastern Shore Waste Co. They also kept the Eastern Shore route manager too. Needless to say the manager was not doing his job efficiently, so he was fired. The representative also explained to me that Bates BBB rating was 4.8 and has lowered to 1.4. He is aware that Bates is being hammered on the forums as well. There is a new route manager now so hopefully service will improve. Don't believe that crap excuse. The guy they fired, Jason, was the ONLY person that I could get any sort of response/results from. When I moved to Bennett Point, Bates said they didn't have any 96 gallon cans, so they gave me two Recycle cans and put a sticker on the real Recycle can. After about 3 months, hearing "the large cans haven't come n yet" from their customer service folks, I happened to see Jason running the recycle route because a driver called in sick. He introduced himself and I explained about all,the issues we have been having. Next day, I had a new 96 gallon can in front of my house. Bates doesn't have enough trucks and drivers!! Additionally, you can clearly tell when Bates has been to your neighborhood, now. THEY LEAVE TRASH ALL OVER THE PLACE!
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