|
Post by jennyg on Sept 15, 2016 16:36:55 GMT -4
I am wondering what the real story with Atlantic Broadband is? Their email for business and home has been down for two days at this point. Their customer service, if you have a bunch of time to wait, offers no help or even a clue as to what is wrong or when the issue will be solved. Is affecting a lot of businesses? Very aggravating!
|
|
|
Post by frankf on Sept 15, 2016 20:19:30 GMT -4
Why would you use a service provider's email for business especially?
So when you change service providers for whatever reason all of your customers would need to be notified and will be a huge disruption. FAR better to invest in your own server provided by anyone OTHER than the Internet provider along with your own domain.
|
|
|
Post by ravens20 on Sept 15, 2016 22:26:49 GMT -4
No idea why people aren't using gmail and google apps.
|
|
|
Post by puddintane on Sept 26, 2016 10:32:59 GMT -4
I had changed my services bundle during that same time when the e-mail outage occurred. They neglected to block my voicemail as I had requested (I use an answering machine), and I had in the meantime gotten some messages on voicemail. Never having used their voicemail, I did not know how to retrieve the messages. I checked their FAQ online, which very cheerfully and helpfully answered "How do I retrieve voicemails?" with instructions along the lines of this: "If you have a telephone that was issued to you by Atlantic Broadband, simply press the button marked "voicemail" and it will connect so you can follow the prompts." Period. There was no instruction for what do to if you DIDN'T have a phone issued by ABB that had a "voicemail" button. So I tried to call them. I was on hold for, I kid you not, THREE HOURS. It was so long that my phone battery actually went dead. I waited until the next morning, around 5:00 am thinking surely they wouldn't be busy then, and tried again. This time I was on hold for two hours and 23 minutes, all the time listening to messages about how I was a priority customer and my call was being rapidly routed to the next available operator, and in the meantime wouldn't I like to investigate their blazing-fast internet speeds? Finally got a rep (who didn't apologize at all for the long wait) who said he'd take care of blocking the voicemail right away, and I could *86 to retrieve the ones that were there. I got my messages, then went out for a few hours. When I got back, the "voicemail" light on my phone was blinking again. I called again -- the wait this time was a stunningly quick 20 minutes. The rep said that the voicemail had been blocked, but when I did *86 it reactivated it again, so what I'd have to do was retrieve this latest set of messages, then he said he'd call me back in five minutes to complete the blocking process. I wasn't holding my breath that he'd actually call back, but lo and behold he did, so it finally got resolved.
What amazes me is that they always seem mildly surprised to hear that you've been waiting on hold for lengthy periods. I don't understand how their customer service can not be tracking this. And then with the whole issue of them being less-than-honest about their internet speeds... I think that when / if any other option becomes available over here, they will tank and tank fast.
|
|
|
Post by overboost44 on Sept 27, 2016 21:08:39 GMT -4
This all sounds horrible, I am in the process of notifying all of my websites and contacts that my email is changing from verizon to abb. I have had my verizon email for 20 years. I am looking forward to internet speeds that I have never had before. Not looking forward to more crappy customer service.
For those that have ABB, did you buy your own modem or use theirs? I am planning on buying my own, but Interested to hear opinions
|
|
|
Post by glk21c on Sept 28, 2016 6:31:45 GMT -4
I have my own modem. Overall I have always found ABB internet service to be reliable and when a problem does arrive they are generally quick to resolve it. I never had their phone service and no longer have their TV service. I found the quality of the TV signal to be not that good and their pricing has never made me think to try it again.
|
|
|
Post by puddintane on Sept 28, 2016 17:41:06 GMT -4
I use their modem. It seems to be fine, but I'm not all that technical so I probably wouldn't know if it should be any better.
Their TV/internet/phone service is not all that bad... until something goes wrong. Phone is OK and TV has occasional pixilating and there are occasional outages of all three. It's just that I have found that getting in touch with them to try to resolve a problem is where the nightmare arises, and I've had it happen many times prior to this most recent experience. I used to work in customer service, and those kind of wait times are simply unacceptable. But, they're the only game in town, so... Twice I had to go in person to their office in Grasonville, and on both occasions their staff there was not very helpful or friendly. When a service guy comes to the house, however, he's been fine every time.
You may want to look into the internet speed thing... as I said, I am not very technical so I don't know how to do it myself, but I have read multiple complaints from customers who have some sort of tester that they check their actual internet speed against the speed they're paying for, and apparently there were wide discrepancies across the board and it made a big hoo-hah in the news at one point.
And this is just something that offends my logic, but when you call, the recording will say "If you're having problems with your internet, go online to atlanticbb.com and look for our FAQ. blah, blah, blah." OK... but if I'm having problems with my internet, that most likely means I can't go online to check your FAQ, soooo...
|
|
|
Post by overboost44 on Sept 28, 2016 21:49:16 GMT -4
Thanks to both of you for posting your experiences. Keep them coming. I have had DISH for TV for 20 years and am happy about everything but the price. I may cut that off too in the near future, but I don't think I would go with ABB on that. Probably just go with Amazon/Netflix and an HD antenna. puddintane, you can check your internet speed by going to and following the instructions. It is quick and easy.
|
|