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Post by leego46 on May 27, 2015 17:01:06 GMT -4
I am having the same problem and I contacted ABB and told them I was not going to pay $70 per month and only get half of what I'm paying for. For 3 months I received what they call a " slow speed" discount of $35 but, you have to call them and Censored Bad Word Here or you won't get anything. This month I called like usuall and they said I would get the discount but, I did not . So at this time I am calling and Censored Bad Word Hereing to get what I was promised. There is no one else that can give you more than 10 mb. I would say if enough people go to the FCC na dcomplaine about being ripped off or the Maryland PSC maybe we could get some relief without calling every month and hope to get a discount.
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cjman
Junior Member
Posts: 50
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Post by cjman on May 28, 2015 14:37:41 GMT -4
ABB all over the board today, maybe its the heat. slow upload and download speeds and drops out entirely for stretches. very frustrating.
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Post by jack3392 on Jun 23, 2015 13:35:35 GMT -4
I want to update this post; Atlantic has impressed me!! They have sent people out and have fixed my slow speed issue. My speeds are 75 plus when connected directly to the modem, but what is really impressive is the wireless speed of 49. I'm Happy
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Post by outlaw on Jun 30, 2015 19:39:08 GMT -4
I have gone back and forth with ABB for months because our internet and cable cut off and on and our phone is full of static. I pay for the 75 mbps speed. Today the speed was 10.73 and 1.17 which is typical. When I called in May, I was told I would get a credit of $81. They refused to give a supervisor's name or email info. Today they cut off my service because they claim that the $81 credit was an "error," that it should have been $56 and I owed them $25. It took four people 45 minutes to get it turned back on, and I had to pay the $25 by credit card. Then I got a call saying they were crediting me $60. I'll believe that when it happens. I emailed Del Gaudio in the Commissioner's office and the Attorney General's Office. It is easy to file an online complaint with FCC here: consumercomplaints.fcc.gov/hc/en-us?return_to=%2Fhc%2Fen-us%2FrequestsI don't want any more credits. I want them to provide the service that I pay for.
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cjman
Junior Member
Posts: 50
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Post by cjman on Jul 1, 2015 10:52:18 GMT -4
after waiting 20 minutes to speak to a C.S. rep, i informed him that my download speed was consistently 10mbs and upload was as advertised at an average of 1mbs. I am paying for 15mbs. The explanation i got was that because i am going through a 3rd party router (Cisco) you can lose speed. I asked 30% drop, rep said "could be". I asked why my upload speed through the same router was consistent with no loss, but download was losing 30%. "we won't know unless you plug directly into our modem. Really? convenient answer. I am no techy, but sound like more B.S. from ABB. As usual, nothing resolved with ABB. Looking for alternatives.
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Post by ravens20 on Jul 1, 2015 11:33:58 GMT -4
after waiting 20 minutes to speak to a C.S. rep, i informed him that my download speed was consistently 10mbs and upload was as advertised at an average of 1mbs. I am paying for 15mbs. The explanation i got was that because i am going through a 3rd party router (Cisco) you can lose speed. I asked 30% drop, rep said "could be". I asked why my upload speed through the same router was consistent with no loss, but download was losing 30%. "we won't know unless you plug directly into our modem. Really? convenient answer. I am no techy, but sound like more B.S. from ABB. As usual, nothing resolved with ABB. Looking for alternatives. It's most likely nonsense. What router do you have?
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cjman
Junior Member
Posts: 50
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Post by cjman on Jul 1, 2015 14:15:51 GMT -4
It's a Cisco router. Spoke with my company's IT department and they thought it was B.S.
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Post by thatguy on Jul 1, 2015 17:43:00 GMT -4
It's a Cisco router. Spoke with my company's IT department and they thought it was B.S. Try changing the channel on the wireless router. It is probably set to auto. change it to channel 1,6,or 11 and it might make a difference. There is a chance that your router is on the same channel as you neighbors router. Also try updating the firmware on your router and changing the Ethernet cable that connects from your modem to your router.
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cjman
Junior Member
Posts: 50
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Post by cjman on Jul 3, 2015 7:58:06 GMT -4
Thanks for the suggestion "Thatguy" I'll give it a try.
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Post by outlaw on Jul 3, 2015 12:20:01 GMT -4
Internet incredibly slow today. 4.89 download; 1.14 upload. One of the ABB service techs gave me the general email address info@abb.net which does not work; the email bounces back. Wow, can't even send an email to an internet service provider.
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Post by cranky64 on Jul 3, 2015 14:01:36 GMT -4
ABB sells what we call "Best Effort" plans. Buried deep within your agreement you will find it. Lets say they sell you a 20Mbps plan, first thing is this is the best effort download speed. Your upload will be maybe 5Mbps best effort. These are called asymmetric internet services in the business. They do this because most will never care how long it takes to send a large e-mail but all will notice a slow download. So they can divvy up they remaining 15 Mbps among others. So you have a 20/5 asymmetrical best effort plan. Why because they are cheap. Your next step up would be a dedicated asymmetrical plan. Here you will get pretty much the full 20/5 all the time less protocol overhead. These are sometimes called business class internet. Here is a somewhat dumbed down example. LINK The rep that told you it was your Cisco router is pretty much blowing smoke up your arse. You might see some loss is you where comparing it on a high speed dedicated line, but the slowness you are seeing is just your 25 other neighbors watching Netflix.
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Post by kiboater on Jul 3, 2015 14:58:35 GMT -4
ABB sells what we call "Best Effort" plans. Buried deep within your agreement you will find it. Lets say they sell you a 20Mbps plan, first thing is this is the best effort download speed. Your upload will be maybe 5Mbps best effort. These are called asymmetric internet services in the business. They do this because most will never care how long it takes to send a large e-mail but all will notice a slow download. So they can divvy up they remaining 15 Mbps among others.
cranky64: You obviously understand this stuff so I have a question. The upload and download speed are important if you are trying to download a big file or stream something like music or a video. What usually bothers me is the time it takes a website to respond. I used DSL for a short period and although the download speeds were terrible it seemed to connect to websites a lot faster than the high speed cable I was using before. I have heard the term "Latency" used. Is this the determining factor or is there another measure of the speed to connect to webpages and have them respond? thanks
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Post by frankf on Jul 3, 2015 18:22:02 GMT -4
kiboater, do a search for a program named "NameBench". There should be a PC version, I'm using a Mac... Anyway, what it does is check for the fastest DNS servers. DNS is Domain Name Server. When you enter a url such as CNN.com, that is sent off to a DNS server to determine the appropriate IP address. This can be a cause of a slow connection if the response time from the DNS you are currently using is overtaxed or slow..
Download and run NameBench and enter the DNS setting in place of the existing ones. It can make a HUGE difference.
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Post by cranky64 on Jul 3, 2015 22:30:15 GMT -4
The easiest and quickest method to measure latency is to do a simple ping to the website in question. This will look like the example below. Notice each ping has a different reply time in ms. The 97 is pretty poor. You can use another command that will measure latency to each hop along the way that is tracert C:\>ping google.com Pinging google.com [74.125.228.225] with 32 bytes of data: Reply from 74.125.228.225: bytes=32 time=13ms TTL=57 Reply from 74.125.228.225: bytes=32 time=14ms TTL=57 Reply from 74.125.228.225: bytes=32 time=97ms TTL=57 Reply from 74.125.228.225: bytes=32 time=15ms TTL=57 Ping statistics for 74.125.228.225: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 13ms, Maximum = 97ms, Average = 34ms ABB sells what we call "Best Effort" plans. Buried deep within your agreement you will find it. Lets say they sell you a 20Mbps plan, first thing is this is the best effort download speed. Your upload will be maybe 5Mbps best effort. These are called asymmetric internet services in the business. They do this because most will never care how long it takes to send a large e-mail but all will notice a slow download. So they can divvy up they remaining 15 Mbps among others.
cranky64: You obviously understand this stuff so I have a question. The upload and download speed are important if you are trying to download a big file or stream something like music or a video. What usually bothers me is the time it takes a website to respond. I used DSL for a short period and although the download speeds were terrible it seemed to connect to websites a lot faster than the high speed cable I was using before. I have heard the term "Latency" used. Is this the determining factor or is there another measure of the speed to connect to webpages and have them respond? thanks
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