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Post by markp on Jul 27, 2016 7:51:53 GMT -4
Scratching my head on this one... they picked up yesterday on their scheduled day... but only one out of the two trashcans for both my service and my neighbors service.
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Post by Frank on Jul 27, 2016 8:51:15 GMT -4
They never showed on Monday again, my regular pickup day so I called Customer Service, Eastern Shore first thing Tuesday morning. It's my regular routine now. The rep was very apologetic and said the trucks were in my neighborhood now finishing up. We talked about the problem with pickups. he told me they are trying to work it out, they have lost over 150 customers in July. I said that should make his job easier. He said "Not really, we have signed up over 300 new customers already this month". Seems they are in the right business if they can just get their $hit together. Hopefully new trucks will be in soon. I guess everyone is looking for cheap trash pickup.
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Post by overboost44 on Aug 1, 2016 19:39:57 GMT -4
They picked up on the right day! Boss man was following along in his truck. Probably a new driver. Glad to see they them back in the groove.
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Post by mrb2217 on Aug 5, 2016 9:35:00 GMT -4
Still waiting for Tuesdays pick up on Chester Rd in Marling Farms. Supposedly they have trucks in Chester today and they will pick up our trash today.....not holding my breath.
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Post by dwnthehatch on Oct 12, 2016 15:43:09 GMT -4
I just ditched Bates and signed up with Chesapeake Environmental. It's the same rate but the recycle bin the same size as the trash bin which is what I needed. Bates has been on time lately but the way the talked to me on the phone when we were having problems was ultimately the reason for dropping them. You have to give one month written notice for cancellation through Bates.
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Post by Frank on Oct 12, 2016 16:00:01 GMT -4
I have had no issues with Bates now for the last 2 1/2 months. Maybe they getting their act together. I just paid my October quarterly payment, however I'm ready to cancel at any time.
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Post by constructr on Oct 13, 2016 6:35:27 GMT -4
I haven't had any issues lately either. Come home on Tuesday and both cans emptied. I'm very limited on who services my area. As long as they keep doing what I pay them to do, no problem.
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