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Post by ljp on Apr 9, 2007 21:32:29 GMT -4
Has anyone had any problems with them? I had a very very bad experience there today.
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Post by baycitydan on Apr 9, 2007 22:50:00 GMT -4
I bought dog food there on my vet's reference, but it was rediculous-expensive, so back to Iams.
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Post by heather on Apr 9, 2007 23:24:50 GMT -4
I used to buy dog food from them as well but my dogs decided they preferred a brand I can buy almost anywhere. I've never used their grooming services...not much maintenance with my short-haired dogs.
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Post by Mystygirl on Apr 9, 2007 23:43:24 GMT -4
I have taken my dogs to Bev's for years. She is absolutely wonderful, has always done a fabulous job, and her staff is excellent. Her dog food is no more expensive than others when you purchase it in a store like that. I'm sorry you had a bad experience.
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Post by ljp on Apr 10, 2007 10:03:46 GMT -4
I went there for the first time on Saturday and spent over $100 bux on supplies, leashes etc for a new dog. I removed one of the price tags from a collar to put on the dog and it didn't fit. Over the next day or so I had tossed the tag and taken the trash out. I went back on Monday to exchange the collar for the next size. Because there was no tag the guy that waited on me, also the same guy that waited on me 2 days before (you know, when I spent over a $100 bux) told me that he couldn't take it back because there was no price tag on it. Although there were still plenty of the same product on the display.
I complained and he said the best he could do was charge me 30% of the cost to exchange it for a new one. I didn't have any choice. So I had to pay him another $2.00 for a new leash that was the same as the new one I was handing him. I kept complaining and he acted like there was something wrong with ME! After spending $100 I had to spend even more to exchange a product for a new size. I thought it was ridiculous. If I had not opened everything else I bought that Saturday I would have gone back home and brought back every bit of what I had bought there. Instead I needed some other things, left there and bought them at the other pet store.
When I went to the other store in Kent Towne market and the same collar was $6.00 more expensive so it wasn't worth it me to return everything to Bevs which I wanted to do and re purchase it at the other shop. $2.00 may not be a boat load of $$, it is the principle. I will not be going back. So for $2.00 and some bad customer service, they lost every additional penny I would have spent there, including grooming as I usually take my dogs to Annapolis to get baths in the winter. I am really angry about it!!
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Post by shorti on Apr 10, 2007 10:45:39 GMT -4
Now I've never been there but I have taken my dog to Canine Country Club. Have you ever used them? Just trying to think of an alternative to crossing the bridge...
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Post by ljp on Apr 10, 2007 13:28:49 GMT -4
Actually shorti I have, usually I board my dogs there when I go away. But the last time I boarded them there (they always require that dogs have a bath as they are leaving) they both came home with this crazy infection on their paws and elbows. They licked and chewed all of the hair off around both areas and they were bleeding. (don't even ask what that vet visit cost me!) When I called them back to ask what chemicals they were using on their floors, they acted like it was all me, as my dogs seem to be the only ones who had issues, which I hardly believe. I guess maybe they thought I made it up?? So I have been afraid to go back since they seemed uninterested in even making sure that it wouldn't happen again. I did get a business card from that mobile grooming guy though, I will try them next winter, in the summer I can wash them outside. I just know it won't be Bev's.
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Post by shadow1 on Apr 10, 2007 14:02:15 GMT -4
We use Bone, Bath, and Beyond (probably the same mobile grooming guy LJP mentioned) for our 90lb. yellow lab. Steve the groomer does an excellent job and pulls the van right in our driveway. It may be slightly more expensive, but it is convenient. It runs us about $40. for him to be washed, nails clipped, and coat trimmed if you want. The boy even gets a treat and bandana. Definitely worth me not dealing with the aggravation.
They also have a kennel for boarding in the Centreville/Queenstown area.
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Post by four10 on Apr 10, 2007 16:10:13 GMT -4
Sounds to me like you came out $4 ahead. Now really though, how many places let you take something home for a few days, remove all the tags, use it, then bring it back a few days later. Any that do usually have the same sort of policy. And seriously, you are ahead money.
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Post by islandgirl on Apr 10, 2007 16:53:50 GMT -4
I have used Bev's for about 3 years. I did have 1 bad grooming , but thought I would try again. I have a springer that is not easy to groom and he now seems to be happy when I take him for grooming. (every 8 weeks) I agree that they should have exchanged it for you. I tried to get appointments with canine country club but they cancelled the day before the appointment. So Bev's is working for me. Maybe you should give her a call.
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Post by jake on Apr 10, 2007 17:33:14 GMT -4
four10; Actually most retail stores will let you exchange a product for a like product at no additional cost as long as you have the receipt. ljp said she tried it on for fit, not used it. Bad service is bad service, and this was bad customer service.
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Post by ljp on Apr 11, 2007 9:59:31 GMT -4
why thank you Jake. I agree it was very bad service.
Obviously I did not use the product, remember? The collar was too small? Did you think I put a collar that was too small on my dog just so that I could use it for a few days and return it??
I guess maybe I was wrong in assuming that the store would be closed EASTER SUNDAY or I would have returned that day instead of the next day. It was one price tag.
No I do not agree that I came out AHEAD. Just because the products were more expensive elsewhere does not mean I came out ahead it just means it wasn't worth the hassle of returning everything. To answer your question: every retail business that I can ever recall doing business with allows you to exchange a product for a different size without additional cost. Especially if you have the receipt (which proved that I had bought it only 2 days before.)
Not to mention the thing that upset me the most (aside from being treated like I was crazy for expecting an even exchange) was that I had just spent $100.00 in there with the original purchase and the 'clerk' was squabbling with me over $2.00.
Sounds like YOU might be a little too closely involved if you share that same notion that the exchange was not warranted without additional cost.
It is not like I was asking for something free. It's not like I was making out of the ordinary requests.
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Post by four10 on Apr 11, 2007 11:14:16 GMT -4
Hey it's $2. I myself do not neccesarily agree with it and have nothing to do with Bev's. My point is more or less this. Is it worth speaking negative about a local business over $2. Is it a " very very bad experience" ? You didn't say you had the reciept, you implied they should remember you because you spent $100. If you had the reciept and showed them, then I completely agree an exchange should have been allowed with no upcharge. Otherwise, your saying because I spent $100 you should do what I say, that attitude really gets on my nerves with a lot of people.
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Post by ljp on Apr 11, 2007 12:02:21 GMT -4
You are right I did not mention the receipt I apologize. The experience as a whole is what makes me say it was a very very bad experience. The way that I was treated when I complained is what makes me say that, and it isn't like I was screaming and yelling or anything. As if it were some crazy and absurd notion to expect an even exchange, rolling their eyes and everything. It was more the reaction of the employee that got me roused than it was the $2.00. The fact that I had spent $100.00 and there was a squabble over $2 was just plain ridiculous.
I wasn't saying that because I spent x # of dollars means I owned them, just that you would think after what I had spent that a small amount of $$ wouldn't be worth the potential loss of business and that good customer service should trump $2. Had they behaved differently I would be singing their praises rather than b*tching about it.
I work in a field where good customer service is paramount, and no one will receive bad customer service from me. I go way beyond the call to meet a clients needs. Because of that it really irks me when people who wouldn’t have jobs if it weren’t for the customer don’t realize that.
I give credit where credit is due and I give bad feedback where bad feedback is due.
For example, let me give a little praise: Bass Shoe store at the outlets. WONDERFUL SERVICE!! I bought a pair of shoes there that broke (too much to go into here what was wrong with them). I was wearing them when I went in to ask what their return policy was for a new pair I wanted to buy that day. Not only did they offer to take the shoes back which I didn't ask for and never ever expected, they replaced the pair (and mind you the shoes had been worn in well) with an equal product that actually cost more. When I offered to at least pay the difference the manager wouldn't hear of it! THAT was great customer service; it went way beyond what I asked for.
From a retail/financial/daily sales stand point it may not have been a great move, but the potential sales that I will bring them was well worth that exchange I think. Not to mention I tell just about everyone I know how well they treated me. That is the best advertising for any business. Satisfied customers.
There is a saying that for every satisfied customer you have, you gain another customer, but for every dissatisfied customer, you lose 5 (potential) customers. Because people talk. It is a free and public forum. I give praise when it is deserved and I express my dissatisfaction when it is deserved.
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Post by Mike on Apr 11, 2007 22:21:44 GMT -4
ljp that is why it is never wise to support local business, they are so strapped for cash they will screw you just so they don't lose any money. Big business is better....
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Post by bchevy on Apr 12, 2007 6:15:50 GMT -4
There's NO emphasis on customer service anymore in retail, they don't hire enough people to help a customer, they don't care about you or your $2.00 once they have it.
There are many a store that I don't patronize anymore, could be over $2.00 or $200.00,
You only get to hose me ONCE. That's it, and if I get the chance to return the favor, so be it.
Credit where credit is due, good or bad.
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Post by gilbert on Apr 13, 2007 16:34:23 GMT -4
I've have had bad experiences at Bev's as well. Bad grooming, and not very friendly service. I now take my dog elsewhere for grooming. I agree that with a $100 purchase they should have exchanged your purchase no questions asked (after all, you weren't asking for a refund). I always try to patronize local businesses--but they also have to earn our business. One way a small business can do that is to offer excellent customer service.
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