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Post by bchevy on May 14, 2007 20:43:15 GMT -4
I've been down since Thursday, on the phone DAILY with the verizon people in India, They admit a problm on there end, then they don't. they run me through the ringer checking my settings and tell me it should work.....
THEY have a problem, I know of at least 5 other people on rte 8 that are down, me and 1 other JUST got back on...
anyone else?
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Post by falgar25 on May 14, 2007 20:50:34 GMT -4
I have ABB. I tried to get DSL but was told it wasn't available in my neighborhood yet. A friend used to have DSL but became frustrated after having a similar experience to yours.
Has anyone compared the costs of DSL and ABB? Is one much different than the other for a similar set of services?
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Post by Rich Fisher on May 14, 2007 21:58:37 GMT -4
No problem here and I'm on Route 8 too.
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Post by outlaw on May 14, 2007 23:05:17 GMT -4
About 2 months ago, we couldn't get on the internet on one computer but could look at e-mails. I kept calling Verizon and they gave me the runaround, call here, call there, took about 6 hours of my time. Turned out the firewall on our virus protection had been turned on, how I don't know, and wasn't letting any internet traffic through, since we already had the windows firewall on, so try checking all the firewalls you might have.
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Post by ljp on May 15, 2007 11:06:07 GMT -4
Good God you all, switch to ABB. I never and I mean NEVER have problems. I have had high speed since they first offered it and only once did I experience slow connections. I called the next day someone came out and tested everything for me. They also promise to have someone out the next day if you ever have phone problems. I recently found out that their phone service is a works by switches not VOIP so the posts in other threads about 911 not working is false plus the system works by battery for power outages so your phone service stays on. I will never consider DSL it is slower and apparently has a lot of 'issues'. I am considering switching my phone service as well to take advantage of group discounts. I have a friend who sells for them, PM me if you're interested in more info.
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Post by Mike on May 15, 2007 12:15:45 GMT -4
I have Comcast... oh thats right, you live on "The Island", haha
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Post by BlueMule on May 15, 2007 13:15:04 GMT -4
We hooked up to ABB two years ago. Haven't had any issues to date.
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Post by bchevy on May 15, 2007 17:19:31 GMT -4
This is the only real problem I've had in 4/5 years? of Verizon. It really Pi$$ed me off to waste all the time on the phone with tech support when it was there problem......
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Post by BlueMule on May 16, 2007 7:30:02 GMT -4
We've come home twice in the last six months to find the land line dead (no dial tone). Both times the rep said it was a problem inside the house because their diagnostics system said so. Each time before I called, I went out to the user interface and disconnected the house and hot-wired directly to them. Both times no dial tone. They still didn't want to here it. Then they want to set up an appointment for them to send out a tech to trouble shoot for $90 and somebody had to be there. Both times they showed up before the appointment date and fixed their stuff. Once before we got home. They denied they were there. My argument was that they were because the tech left his tire chock behind and if they wanted it back, they could come and get it. They said it wasn't theirs. I told them to forget it and cancel the appointment. The second time they were still there when I got home. I showed the tech the tire chock and he said it was Verizon 'equipment' and was curious where I got it from. I told him it was left behind by the other guy who wasn't here.
It seems that Verizon stinks all the way around.
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Post by bchevy on May 20, 2007 19:07:14 GMT -4
We've come home twice in the last six months to find the land line dead (no dial tone). Both times the rep said it was a problem inside the house because their diagnostics system said so. Each time before I called, I went out to the user interface and disconnected the house and hot-wired directly to them. Both times no dial tone. They still didn't want to here it. Then they want to set up an appointment for them to send out a tech to trouble shoot for $90 and somebody had to be there. Standard fare for any phone company, you need to get away from the phone answerer's at that point. I have the phone customer interface box on my house, I can disconnect the house from the street, and plug my phone in right there. IF I have no dial tone, it's there problem. Once I explain that to the next person up the chain, no problem.
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