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Post by scott on Jun 17, 2007 19:14:05 GMT -4
i go to the ki mcdonalds quite often, and i find it to be hit or miss. i used to have lots of problems with my orders in the past and extremely rude service, but i have noticed an improvement. i do know it's under new management, and compared to some of the other mcdonalds ive been into (easton, annapolis, etc) it's actually one of the better ones.
if anyone is having a problem with mcdonald's i would encourage you to call the 1-800 number, i've called in the past and have actually received a very nice response.
FYI, Hardees on KI is always consistenty great, cant' say anythign bad about them
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thomas
Full Member
Welcome to the Land of Pleasant Living!
Posts: 169
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Post by thomas on Jun 17, 2007 19:17:25 GMT -4
I can - their bathrooms are disgusting!
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Post by Frank on Jun 17, 2007 22:04:12 GMT -4
Press "1" for English
Press "2" to be disconected until you can speak English!
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billw
Junior Member
Posts: 68
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Post by billw on Jun 18, 2007 8:11:15 GMT -4
We stopped going to that McDonalds for all the reason you stated above. After all the messed up orders and their water problems. Last year they couldn't even open because the couldn't use the restrooms. I refuse to take my kids there again.
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Post by guests on Jun 18, 2007 11:09:30 GMT -4
the water problem was due to a well issue not McD. they couldn't get a new well dug so they had to bring in trucks
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Post by me on Jun 18, 2007 16:23:38 GMT -4
The reason why they have people at the window who can't speak english is because ALL the people who work there can barely speak english. And if they do, they probably work the register inside. They hire people who work for minimum wage. And do you think they really care if your order is messed up? McDonald's food is crap, I agree. You get what you pay for. I admit I will go there every once in a blue moon when I crave a quarter pounder. But, I always expect my order to be messed up. IT ALWAYS IS... and at this point, I just find it amusing because I know what I am getting myself into and don't expect any more.
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Post by me on Jun 18, 2007 16:25:42 GMT -4
I was going to say that is a recipe with fish and rice what does it have to do with McD?! At first I thought it was a spanish retaliation for the above posts until I read it. I think he was trying to hint that instead of going to McD's, try cooking your own food.
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Post by bchevy on Jun 18, 2007 18:00:10 GMT -4
And not enough parents will make their kid get a JOB, so we get stuck.
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Post by McTruth on Jun 23, 2007 17:49:06 GMT -4
Shorti, my question is didn't you realize something was wrong at the order box when they told you your total was $4 and change? Did you think the drinks were free? 4 doubles ($1 each) and 2 drinks ($1 minimum each) are at least $6 and something.
As someone with a family member who works for McDonald's , no not the Kent Island one thankfully, I have some insight on everyone's problems with McDonald's.
I also would like to say think before you act on an order error. My family member has been yelled at, cursed at, threatened and harassed... all over errant orders. We all have bad days but there is no reason to take your frustration out over your own job and yell at your local McD worker. Please remember most of the time McD's is trying to do the best they can with the staff available at the time. It's in their best interest to make you happy with a correct order.
I would like to know what everyone else does and if you perform your job flawlessly. Chances are you don't and you don't have dozens of customers waiting in line for you to take an order. Believe it or not, McD's has the best order accuracy in the field. The problem is McD's takes 10X the amount of orders as other fast-food places. So even at 99.5% accuracy that's still Thousands of errant orders within the Millions taken that day.
Now on to the McD staffing problem...
Think of it like baseball. When there were only 20 teams, there was better pitching and better quality everyday players. Now with 32? teams you're lucky to have 2 good starting pitchers, and chances are you have 2 to 3 players hitting .250 or lower as everyday players.
Same with McD's. Thanks to a growing local economy where we now have 3 grocery stores, dozens of restaurants and several other hourly-paid service businesses in the area, the available "talent" pool has evaporated.
Now before we all say "pay them more and get better workers", lets think about that. Paying more means more business expense which means higher menu prices... SO LONG DOLLAR MENU!!! among other things. And before you say McDonald's make tons of money, well that's only after you add up all 20,000 stores. Individually, they don't make as much as you think, especially now with an increase in the percentage of sales via the Dollar Menu. You have to remember that beyond paying for labor, there is the cost of running the business like management, supplies, food product (not cheap, think of your own grocery bill), marketing, RENT and LOANS TO PURCHASE THE BUSINESS IN THE FIRST PLACE, miscellaneous expenses and oh yeah, TAXES!!!
Paying more won't bring in better workers. Most stores don't even hire at the minimum wage, they hire at $8,9,10/hr for full time crew and have management positions starting at $40k+/year and they still can't find quality crew. The biggest problem is some people just don't want a job where the get yelled at by another person because there $1 double cheese still had onions on it.
And anyway... why work at McD's where it's busy and customers yell at you for making a mistake where for the same pay or $1 less an hour you can work at Quizno's and smoke out front forcing customers to breathe in your filth while we walk in, talk on your cell phone while you make my order and best of all make out with your boyfriend at the register! YES, ALL THAT HAPPENED TO ME AT QUIZNO'S DURING THE SAME VISIT.
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Post by bchevy on Jun 23, 2007 20:33:59 GMT -4
Believe it or not, McD's has the best order accuracy in the field. The problem is McD's takes 10X the amount of orders as other fast-food places. So even at 99.5% accuracy that's still Thousands of errant orders within the Millions taken that day. Nah, And this poll was done by.......?? Where is this info. at?
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Post by moosie on Jun 24, 2007 8:36:20 GMT -4
muchas gracias por la receta. tengo que porbarlo.
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Post by shorti on Jun 25, 2007 14:44:09 GMT -4
McTruth - Perhaps if I could have understood the person on the other end well enough, I may have noticed that there was problem w/ the order - this is my whole point... not that they mess up orders - it happens - but da*n!! You state statistics of millions of orders and 99.5% accuracy - well don't you think that accuracy rate would go DOWN if the people taking the orders DO NOT UNDERSTAND YOU AND CANNOT COMMUNICATE W/ YOU? ?/// I'm talking common sense... nothing more...
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Post by mrpeanut on Jun 26, 2007 3:24:35 GMT -4
Oh give me a break original poster.
You're going to a fast food place that saves money by underpaying cheap labor that more often than not are teenagers that couldn't care less or a foreign unskilled worker. Do you think you need any sense at all to work there? There are no cooking skills involved whatsoever.
Trust me, I worked fast food. It's mind-numbing. Every other English speaking person I worker with there hated the place. The pay was minimum wage, the food sucked (in addition to the fact the greedy cooperation didn't provide employee meals but a palty discount), and you left everyday feeling all nasty and smelling like fried processed trans-fatty filled food. I left pretty quickly mainly because on the island you can go to a retail store with your amazing English speaking skills and make an extra dollar an hour to start, at least. Or be a waiter and turn in twice as much a night as you did in fast food with having to deal with a quarter as many complaints.
That's why you have the foreign people in the drive-thru. In my personal experience, people who are non-native Americans were the hardest workers at fast food. And that's only because their only competition were teenagers who want to get by doing as little work as possible.
To put it simply they just don't care. The company, that is. The point of fast food is cheap convince, not quality service. You shouldn't be complaining. It's like complaining that you're tired of your grass being green and not some other color, like say, orange. You're missing the whole point.
You know what's really annoying are people who go through the drive-thru, order 5+ meals/happy meals and hold everyone else up. AND what's worse are all the special orders.
You should really try going inside when you have that many orders. Trust me, you'll get far better service and get to pick your cashier (at least the way mcdonalds lines are).
Interestingly enough Taco Bell on the island seems to be the only fast food place that is practically 100% native born Americans and the focus of the food is immitation-non American cuisine. Oh well.
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Post by outlaw on Jun 26, 2007 11:17:31 GMT -4
I agree with Shorti. Since when is it too much to ask to expect an employee to be able to communicate with customers? It doesn't matter if it's McD's or anywhere else; it's bad business. "You deserve a break today..." was McD's old jingle. Give the customers a break. Hotel housekeepers, Verizon India service reps. and fast food workers should all be required to speak and understand English clearly. If that's politically incorrect, so what. Losing customers and money is the only thing big corporations understand.
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Post by shorti on Jun 26, 2007 15:12:39 GMT -4
Oh Mr. Peanut - It's amazing to me your post! First - McD's starts paying @ $7-8 per hour - which last time I checked was WELL ABOVE MINIMUM WAGE! Second - I'm gonna quote you here: . You know what's really annoying are people who go through the drive-thru, order 5+ meals/happy meals and hold everyone else up. AND what's worse are all the special orders. You should really try going inside when you have that many orders. Trust me, you'll get far better service and get to pick your cashier (at least the way mcdonalds lines are). Why is it that I can only order 1 thing at drive thru??? And then you mention special orders - again last time I checked - McD's MAKES YOUR FOOD TO ORDER - they quit preparing sandwiches a long time ago to stay with their competition (Wendy's, etc) who make their stuff to order - so I'm actually making it easier for them to leave off ingredients or make a cheeseburger PLAIN!!!! Please.
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Post by bchevy on Jun 26, 2007 17:14:52 GMT -4
Shorti, mcd's is not set up for special orders, they take them yes, that doesn't mean they are setup for it. they are assembly line-do it this way-burgers. Special orders mess up their system big time
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Post by speedergurl68 on Jul 2, 2007 7:26:29 GMT -4
Is it possible that the reason unqualified persons are being hired at fast food jobs because no *qualified* people are applying? Just a thought.
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Post by moosie on Jul 2, 2007 7:41:51 GMT -4
Quite possible. This is a serious problem across our Nation. Adults, kids don't want to do the low-paying jobs, the "hard" jobs.
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Post by shorti on Jul 2, 2007 14:09:32 GMT -4
yeah bchevy - but realistically - they have to put the burger together - plain means bun, cheese and meat - in my eyes that's actually easier than bun, cheese, meat, ketchup, mustard, onions and pickles.... I dont' see how requesting a plain cheeseburger messes up a system...
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Post by kl on Jul 2, 2007 14:34:23 GMT -4
Good point. Mickey D's , to save on waste, makes the burgers as they're ordered. Shorti shouldn't have a problem ordering a plain burger. No matter what the issue is, kids not wanting to work there, people that can't speak the language do work there, bottom line is, management should understand, if they want to continue to do a good business, they are going to have to listen to the customer, and make changes.
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Post by bchevy on Jul 2, 2007 17:34:26 GMT -4
yeah bchevy - but realistically - they have to put the burger together - plain means bun, cheese and meat - in my eyes that's actually easier than bun, cheese, meat, ketchup, mustard, onions and pickles.... I dont' see how requesting a plain cheeseburger messes up a system... It's quite easy. It's NOT what they are trained to do. BK workers are trained to build it their way OR yours. Mcd's and the others just arent geared to, nor do they care about your special order. the proof is in the puddin'
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Post by bchevy on Jul 2, 2007 17:36:33 GMT -4
Quite possible. This is a serious problem across our Nation. Adults, kids don't want to do the low-paying jobs, the "hard" jobs. Kinda goes back to my saying that parents don't MAKE their kids get a job early. ;)Look at all the old farts work fast food, kmart, etc. they are taking our kids jobs.......
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Post by kl on Jul 3, 2007 6:55:53 GMT -4
The old farts? I resemble that remark Chevy!!!! :-)) Though they will do what ever it takes to subsidise their SocSec, and meager pensions.
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Post by speedergurl68 on Jul 6, 2007 8:32:10 GMT -4
Quite possible. This is a serious problem across our Nation. Adults, kids don't want to do the low-paying jobs, the "hard" jobs. Kinda goes back to my saying that parents don't MAKE their kids get a job early. ;)Look at all the old farts work fast food, kmart, etc. they are taking our kids jobs....... I wouldn't call them *old farts* in general . But it does reflect something about the work ethic installed in their generation. My grandfather used to tell me, "if you aren't working for the money you are bringing home, you are a thief." I keep that in my head constantly. I admire the older generation's willingness to get out there and work to suppliment those rediculously low Social Security checks being sent to them. Do I agree that they should HAVE to do that....never in a million years...but I applaud that they do it...and regardless of the mood they may be in when I barge into their lives with mine...I always try to put myself in that place...and realize that one day, I WILL be in that place. Training is a HUGE factor in the lesser paying jobs. Not spoiling our children absolutely to the point they are obnoxious and lazy is also a HUGE factor. How many teens pay for the cell phones, cars, designer clothes that look destroyed when they get them, etc., etc, ad nauseum. Why can't they? I am certain there are exceptions to that rule....Why are they the exceptions? What am I, personally, doing about it? I have my own children, and with hard work and perserverance, will raise them to appreciate the things they have, work for their living and contribute positively to the society in which we live. Training IS an issue....with fast food restaurants and in our current society.
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Post by mutrafone on Jul 14, 2007 2:34:42 GMT -4
The same "muchachos" that are Censored Bad Word Hereing up Dunkin sales are md's employees. Who do you think will work for $ 5,8/h net payment - los muchachos solamente - only the muchachos with their "proficient" english and extremely rich vocabulary and excellent customer service skills. The muchachos are "excellent"! Md's and BK sucks! Simply I don't go there! Because I don't want to become the typical Fat Stupid American Pig! And because I don't want to be fooled by some "muchachos estupidos"!
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