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Post by Frank on Jun 24, 2016 7:49:12 GMT -4
I called Bates about my recycling too. I got through to Customer Service after a short hold. It appears they just don't have enough trucks or employees to service all their customers. They told me the truck is full before they get to south Kent Island. "So get more trucks! I'm paying for trash pickup!" They finally picked up our recycling on Wednesday (should have been Monday). Several of my neighbors already moved their trashcans back their the houses. Bates walked up to the houses and emptied the cans. I gotta admit, I was impressed with that. I was just glad to get my cans emptied, although I'm still pissed about the delay. I think I'll sit on the bill I just got from them for a little while.
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Post by infinityrecycling on Jul 1, 2016 10:35:57 GMT -4
Hi Everyone. We got a new customer today that said he heard about us from this forum so I wanted to pop back in and see the updates. I don't like pushy sales people so I'm not going to be one, but if you want more information about our recycling services please check out our website at your convenience, www.infinityrecycling.org. I also don't like being on hold or not having phone calls returned, so rest assured if you do call, I will either answer and treat you with courtesy every paying customer deserves from any company, or I will return your call (or email) in a reasonable amount of time. I am at lunch from 12-1 daily and off weekends, but answer emails most any time even out of the office. Thank you for the couple of minutes to read my post. Have a great holiday weekend!
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Post by saildogs on Jul 6, 2016 18:46:36 GMT -4
Trash in KIE, normally picked up on Mondays, has not been picked up either yesterday or today. I am losing my patience with Bates.
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Post by actionnow on Jul 6, 2016 23:10:36 GMT -4
Is there any way for us to get this huge advertisement for Eastern Shore Waste and Recycling off of this site? If they're Bates, this advertisement is certainly not truthful, stating "Locally owned and Operated." Well, I guess this could be argued. I just hate misrepresentation!!! Anyhoo, considering Bay Area Disposal bayareadisposal.com/. Does anyone have any input regarding their service? Bates is the absolute WORST! I too hired American Waste for trash and recycling. It was only about 2 weeks before I was sold to Bates. Service has been spotty for years, I'm afraid that the trash situation was a few rungs down on my priority list. Now it's time to get busy. Money (or not getting it anymore) talks. I am considering Infinity Recycling (below - 3/25/16) for my recycling. I will post once I am all straightened out to report on my service. Best to all!
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Post by locolocal on Jul 11, 2016 14:00:48 GMT -4
So, on 6/29/16 I received an email from Bates that since the 4th of July fell on Monday they would pick up on Tuesday the 5th. They ended up picking up recycling on Thursday and my trash from LAST Tuesday is still out there waiting to be picked up from the 5th. I emailed Bates....of course no response. Crazy.
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Post by Frank on Jul 11, 2016 15:28:02 GMT -4
So, on 6/29/16 I received an email from Bates that since the 4th of July fell on Monday they would pick up on Tuesday the 5th. They ended up picking up recycling on Thursday and my trash from LAST Tuesday is still out there waiting to be picked up from the 5th. I emailed Bates....of course no response. Crazy. Call Them. Select 'customer service' from the menu. They will answer the phone and I give them my address and they send someone out.
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Post by overboost44 on Jul 11, 2016 17:09:08 GMT -4
The same thing happened to me last week. I called them and told them that the trash was picked up and even though the recycle truck came through, they didn't pick it up. They sent out the TRASH truck on Thursday to pick up my recycle.
I was supposed to be picked up today and they didn't...once again.
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Post by actionnow on Jul 11, 2016 20:24:17 GMT -4
@batestruckinginvestigation or on FB "Report Btes Trucking and Trash Removal"
PLEASE CALL KATHRYN BLIVEN AT THE MARYLAND ATTORNEY GENERAL CONSUMER PROTECTION DIVISION! CALLING IS VERY IMPORTANT! (410-713-3620 Ext. 4029). The Maryland Attorney General's Office Consumer Protection Division has begun an investigation into Bates Trucking and Trash Removal. Please call Kathryn Bliven, 410-713-3620 Ext. 4029. She will add you to the list of Bates customers who have not been receiving the services they have paid for. Her office is in the District Courthouse in Salisbury, Maryland.
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Post by Tommy on Jul 11, 2016 20:36:46 GMT -4
They missed South KI today, my green can is still down by the street.
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Post by Frank on Jul 12, 2016 7:52:57 GMT -4
They missed South KI today, my green can is still down by the street. Me too (KIE) I'll be calling again today!
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Post by constructr on Jul 12, 2016 12:14:05 GMT -4
Has anyone here received a Notice from Bates saying they are discontinuing service?? I haven't but I heard that some people have.
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Post by Tommy on Jul 12, 2016 12:47:21 GMT -4
I'm ready to discontinue their service without a notice. Still no pick up. What other trash company options are available?
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Post by constructr on Jul 12, 2016 13:28:40 GMT -4
I'm ready to discontinue their service without a notice. Still no pick up. What other trash company options are available? The only one I know of is Republic Waste. I got a price from them which was $147.00 for trash and recycling which is 110% more than Bates. I've seen cans for Chesapeake Waste but I called both numbers on the trash cans I've seen but they are both disconnected. Strange. WM doesn't service my area (Bennett Point) anymore.
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Post by Frank on Jul 12, 2016 15:05:20 GMT -4
I just called Bates to complain. They said they would dispatch a truck to my neighborhood right away (KIE) Why couldn't they just do that yesterday?
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Post by constructr on Jul 12, 2016 19:41:48 GMT -4
I just called Bates to complain. They said they would dispatch a truck to my neighborhood right away (KIE) Why couldn't they just do that yesterday? The strange thing is, Bates, as I'm told by Darnell Thomas, has 400 customers in Stevensville, that they try to service on Monday and Tuesday and 1000 customers in the Queenstown area on Thursday and Friday. He stated that he had suggested to "management" that they even out the service numbers to try and get caught up. I had to remind him that they can't even service those 400 folks on Monday and Tuesday!! Oddly, I never had one issue with them when I lived in Cloverfields. Ever.
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Post by actionnow on Jul 13, 2016 8:29:10 GMT -4
POSTED BY BATES TRUCKING 16 HRS AGO
"ATTENTION EASTERN SHORE CUSTOMERS! Please SHARE with your friends and neighbors so we can get you cleaned up! Thank you We are sending another clean up crew our tomorrow to clear the curb for all customers on our Wed, Thursday and Friday routes that did not receive service for trash and/or recycling services. Please send your address to info@batestrucking.com with the subject "CLEAN UP" so that we can make sure you are on the list."
Gee, I'm a Monday person. I wonder if I don't count!!!
Good Luck, All!
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Post by locolocal on Jul 13, 2016 18:16:59 GMT -4
I am a Monday pick up too. They finally showed up yesterday afternoon. A week and a half late. We shouldnt have to call to ask someone to pick up our trash they forgot or could not get to on the trash day THEY gave us. Ridiculous.
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Post by constructr on Jul 15, 2016 6:17:57 GMT -4
POSTED BY BATES TRUCKING 16 HRS AGO "ATTENTION EASTERN SHORE CUSTOMERS! Please SHARE with your friends and neighbors so we can get you cleaned up! Thank you We are sending another clean up crew our tomorrow to clear the curb for all customers on our Wed, Thursday and Friday routes that did not receive service for trash and/or recycling services. Please send your address to info@batestrucking.com with the subject "CLEAN UP" so that we can make sure you are on the list." Gee, I'm a Monday person. I wonder if I don't count!!! Good Luck, All! All Days Matter!!
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Post by actionnow on Jul 16, 2016 8:52:58 GMT -4
constructr , All Days Matter! Right On! Now, from reading the entire thread, I have come to the conclusion that we have NO CHOICES! Am I getting this correctly? Wow, there is BIG BUSINESS AND BIG MONEY in selling trash and recycling services to us ES folks, however nobody really wants to actually perform the service. Now we've BATES and that's it! Not lookin' good!
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Post by leego46 on Jul 17, 2016 9:48:33 GMT -4
Bates seem to be run by people with questionable intellegence but, they have to best price.
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Post by Frank on Jul 18, 2016 8:18:23 GMT -4
Trash and recycle Monday in south KI. We'll see what happens!
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Post by Tommy on Jul 18, 2016 18:04:02 GMT -4
6 pm Monday and no pick up in Queen Anne Colony....again. Why don't they just change us to Tuesday or Wednesday.
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Post by Frank on Jul 19, 2016 9:01:14 GMT -4
Nothing in KIE either. I'm calling Bates again.
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Post by constructr on Jul 20, 2016 12:36:05 GMT -4
HOLY CRAP!!! I got home yesterday and surprisingly, both the recycle AND trash were emptied! First time in 9 months!!!
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Post by overboost44 on Jul 20, 2016 14:14:22 GMT -4
They picked up our Monday trash on Tuesday. Monday recycling is still sitting in my driveway along with the rest of the community. Trash was picked up by a truck with "Unity" on the side. Maybe a subcontractor?
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